ebay refunded buyer but item not returned

January 9th, 2021 | Tags:

That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Re: Paypal refunded buyer, but returned item not received. USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. When the seller has accepted your return, you may need to send the item back to them. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Most sellers are also willing to accept returns if you’ve just changed your mind. He wanted to return it, so, I asked that he return it the same way it was sent. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. The buyer will send the item back to you for a full refund, including original postage costs. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. Amazon refunded buyer but item was not returned. The messages from the scammer state he is only sending power supply etc. When that happens, we’re here to step in and help. Get help with an item that hasn’t arrived. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. We’ll review the request, and get back to you and the seller with our decision. jamadaia UKBF Newcomer Free Member. We’ll review the new information and get back to you with our final decision. The first is to respond to a buyer's request for a return. After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he … Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. That was the last I heard from her. Re: Buyer refunded but refuse to return the item by some reason! You can check back for updates and to find out what you need to do next. How to issue a refund on eBay. The buyer said the item is not as described and rejected to return item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Clearly shown in more than one photo. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. I want to pay for the item but there are 2 issues. Buyer complaine They are a fancy brand and are 'designer distressed' denim. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Now you have the hide to want your fees back for selling them that NAD item? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. It may very possibly be a very reasonable reason. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Paypal refunded buyer, but returned item not received. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. EBay is now issuing refunds to buyers even though items have not being returned. Still buyer did not return. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. In the wrong place? You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. No body on the other side,means he does not want to respond. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Just receive a notice from EBay saying they have ruled in the buyers favour. Some Amazon buyers are really impatient. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay refunded over the weekend, before the item was returned. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Return shipping label credit for false “item not as described” claims. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. Use TAB key to navigate results. Ebay will FORCE a refund if required from the seller. Always try to avoid a return. I asked if he wanted a partial refund, or return it. We do not get a choice in the matter is the blunt answer to the question. Enter your search keyword. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. I denied the refund citing the wrong part was returned and it was badly damaged. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Can I still get a full refund? If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. The amount you refund depends on what was wrong with the item or service received by the customer. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. A buyer requested a return, I agreed. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. eBay: Shop by category. I see only their ebay … They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. Appeal eBay’s decision on a case for buyers. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. As a new seller I would advise you to call ebay next time before doing a thing. Recently had a cutomer who bought and picked up my items. 4 0 After about 2 weeks, the buyer reported the item as broken. Enter your search term to display live search results. How to accept a return I feel so let down. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. After … If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … I have been selling these racks over ebay more than 10 years. What is an eBay partial refund? Ebay item returned but not refunded? When you issue a refund to the buyer via eBay. Ve just changed your mind and want to pay for the return request have to wait 30days refund! Paid via paypal and requested the item but not the same way it was badly.., she noticed it was sent cart and paid with paypal via eBay ( us 36.99. 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