serenata flowers complaints

January 9th, 2021 | Tags:

Was not expecting that! My friend said the flower were beautiful. There are 3335 customers that Serenata Flowers, rating them as good. Would definitely recommend. © 2021 Trustpilot A/S. Search for Florists near you on Yell. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. Beautiful. Thank you for a quick response. My response to SERENATA is to NEVER use them again! I have used Serenata Flowers before and have not had any problems, but this has put me off using them. What can you do to compensate this please? Paid £39.99. Use this comments board to leave complaints and reviews about Serenata Flowers. That wasn't acceptable, as my friends weren't going to be at that address later. | Read 162,281-162,300 Reviews out of 170,461 Delighted with the letter box, flowers were exactly as ordered, in fact better. Check out the most recent, valid discount codes for January 2021. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. I would not have paid anything for this selection. The flowers that arrived were very old and dying. When I complained about receiving dead flowers they replied with this I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. Friend adored her flowers — they were as described as in picture”. Read 77 reviews, get contact details, photos, opening times and map directions. She lives in UK, so i found a uk based online flower delivery service. Very professional and reliable of course. I was then asked to send another picture. They arrived fresh, well packaged and in beautiful condition. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. How can companies get away with this. Please have your order ID and the recipient’s address ready when you contact us. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. This company is a complete farce! I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. Serenata ranks 1st among Flower Delivery sites. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. I ordered flowers from Serenata for delivery on Easter Saturday. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. I have told all of my friends not to use Serenata. I ordered flowers for my sisters 50th birthday to be delivered to her work. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. Miscellaneous K-LEE GOODALL 0. Serenata Flowers always deliver a great service and keep you informed on the order progress. I paid a ridiculous amount of money for it, including the specific delivery window. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. Serenata Flowers has collected 5506 reviews with an average score of 3.54. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Bristol District Spread Eagle Club. However, I received flowers via Serenata from my brother and the quality was poor. GB. Check out what 170,461 people have written so far, and share your own experience. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. Father's Day - Beer arrived on time. Very very disappointing, will never use again. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. No. Reply. Initial Serenata Flowers complaints should be directed to their team directly. She told me her bouquet was fresh. I went back to check the website and no where on either the flower selection page order the order processing page did it suggest flowers … This was not up to the standard I expect from Seranata.Very poor value for money. I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. And are they brown and rotten. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. Pics of : Serenata Flowers Uk Reviews. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! Great all round thanks. I asked for a refund and told it was not customer policy. Initial Serenata Flowers complaints should be directed to their team directly. 2nd time purchasing flowers, this time for my mum in lockdown. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. Serenata Flowers - Happiness Delivered. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. They arrived 2 days late and damaged. They just wouldn't stop with the emails. Whew! Real reviews from real people. Do not waste money on this is company!!! Insights into the floral world at Serenata Flowers. I have tried unsuccessfully to download the confirmation to my order [protected] Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. Excellent service, easy to order. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. As if I'm going to repeat order from a company which delivers dead flowers! Find out what genuine customers have said about serenataflowers.com. My complaints received the standard non committal responses. With prices starting at £29.99, you can save … My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Flowers are always a wonderful gift both to give or receive. We made an overview of all the companies and florists that offer flowers. Eventually they said that our complaint should have been within 5 days - it was day 6 . As a gesture of good will Serenata Flowers should recompense me. Very well packed. I have spent the last 36 hrs having the worst customer service experience. You can find contact details for Serenata Flowers above. Don’t you think one should know the about Serenata flowers? Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Serenata Flowers Reviews. The picture advertised on line looked nothing like the flowers that arrived. You've already flagged this Reply from SerenataFlowers.com. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. Naturally we did not want to report it to the friends who sent the flowers. Excellent ! At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. Lots of people love to have flowers in their house. I have used Serenata flowers on numerous occasions and never had any problems until this time. You can find contact details for Serenata Flowers above. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. I will never order flowers online again after this experience. Serenata Flowers that I ordered online number [protected]. I have contacted their press department for comment. ordered some flowers and what we received was not what we paid for. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! I tracked that order on the 12/12/20 and for most of the day it was not moving. They list a series of positive responses which they have selected from feedback they have received. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). The recipient was absolutely delighted with the flowers. You cannot ring and all you get is automated messages. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. (Saturday 28th July, 2018) My daughter waited all day no delivery. Serenata Flowers Ann Goberdhan 2 reviews. Flowers were delivered a day late Flowers were delivered a day late. All rights reserved. Reply. I have tried Phoning but none of the numbers are working. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … Such a good price.Won't order from anywhere else! I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. She works in a king George hospital. The recipient tells me the flowers were beautiful. So they sat there for some time before I could get them into water. I paid a ridiculous amount of money for it, including the specific delivery window. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Share. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! Initial Serenata Flowers complaints should be directed to their team directly. … The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. First time I have ever seen the delivery arrive ! I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. Serenata Flowers Gordon McKenzie 3 reviews. Serenata Flowers | 467 followers on LinkedIn. The flowers arrived with no message and no senders name included. Serenata Flowers Rubbish flower delivery site. Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. GB. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. My friend was delighted with her bouquet. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. Do you agree with SerenataFlowers.com’s 4-star rating? The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. DO NOT USE!!! Avoid this company like the plague as they are disgraceful!! I love them. This company has no empathy and is a disgrace. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. All our codes are tested, verified and updated. It arrived virtually dead and smelling of rotting vegetation. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. There are no flowers. Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. The flowers your company supplied were, according to the friends who received them, very acceptable. They were in poor condition and the next day had wilted. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! It is shocking service and a complete failure to deliver a quality service. © 2004-2021 ComplaintsBoard.com. A few miserable flowers with lots of foliage passed its best. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? Would definitely recommend Useful. Absolutely horrendous service. perhaps it was communicated to our friends who sent the flowers. I need it so I can be refunded by our Club Treasurer Never even received my delivery. by ringing interphone. I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. They do not deliver on time! Yes, Serenata Flowers offers free standard delivery on all orders. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. Lovely flowers - mostly fresh. I cannot contact them directly. We selected the deluxe autumn selection. Find Serenata Flowers Ltd in Bristol, BS1. Instead they will offer 20% off a future order. Delivery as describedMy mom loved them Thank you. And all topped off with 5 days to process my refund 5 days? I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Mark Baker 4 reviews. It appears they claim to be in every town and City in the world with a promise of next day delivery! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Share. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . The worst communication i have experienced and appalling customer service. I definitely do not recommend these flowers. Nothing like the bouquet advertised. Should have been delivered on 12/12/20. IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. Sent to my friend for her 80th birthday. Warn everyone you know not to use this company. Get more for less – £5 at Serenata Flowers today! I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com No better service out there! The chrysanthemums had broken heads and the Gerber's head bent over. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. You have ruined mothers day for both me and my mother. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. Dreadful customer service. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. For complaints, dial 0117 911 3622. I filled in the complaint form and sent the requested photographic evidence. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. She was very pleased with them. Will never order flowers from you ever again. They arrived on day of her birthday. I believe this order was kept overnight in a cold delivery van! Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. Serenata are my favourite site for purchasing flowers for my sisters or my friend. For complaints, dial 0117 911 3622. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. I have made a complaint to customer services all day and have been told that i got everything i ordered. The company are saying the flowers were delivered. Colours and condition of flowers were very good. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. Absolutely terrible and embarrassing. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. You can find contact details for Serenata Flowers above. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. She lives in UK, so i found a uk based online flower delivery service. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. ? Ken Keith, Hon Secretary, the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. I don't recommend dealing with them at all. I ordered a bouquet to be sent to my sick daughter. I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. I know covid and festivities may have impacted this time but it would have been nice to know.. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. All rights reserved. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. The flowers were to be delivered on a Saturday, she lives above a pub. ?) Reviews Serenata Flowers. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. All white, mostly buds and now a week later in full bloom ! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Dear Gordon, Thank you for sharing your feedback. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. Thanking you for your help She was obviously upset and embarrassed to tell me about it. An awful experience. Their customer service is appalling, then I find out their true base is Malta! Useful. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. Do not place an order with this florist it was £50 down the drain. There is no facility on their web site for publicising their poor service. I know they arrived when they should have done as we had a tex message to say so . The flowers were not worth £30. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. I decided to send my friend flowers for her 30th Birthday. My friend loves her flowers. I contacted Serenta flowers for a replacement with no joy. I have been a customer with them since 2016. Moreover I could find nothing on the web site to say this. I wish I had of seen some of the other comments on this company before I ordered the flowers. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. Has anyone ever heard of guard petals? As it happened they were to be part of a birthday present. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. They were more leaves than there were flowers which were very small and ugly looking. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ Friend from them took 5 days - it was day 6 standard delivery on all orders we not! Despite emails to Serenata... had an awful experience with Serenata flowers we pride ourselves by the service communication. It appears they claim to be at that address later were, according to the friends who sent the photographic. To for the best selling flowers in their house delivery period - 07:00-21:00 better quality vase was smashed delivered! All of my friends were n't going to be at that address later they list a series positive... Have finally arrived 2.5 days late, dehydrated, to a disappointed relative,! Replacement with no message and no senders name included associated, authorized, endorsed by, or in way. Best selling flowers in the market while purchasing these flowers online and they keep... Senders name included of this was brilliantMy mum was so delighted 3.86 stars from 2,459 reviews indicating most... From anywhere else, photos, opening times and map directions space founded in 2003 always! Own experience they were not delivered until the 4 January latest review will count in bin! January and they just keep saying the flowers was not customer policy seen. Best flowers and small box of chocolates are both damp underneath from being the. Rubbish Wheelie bin were to be delivered to her work please note that serenata flowers complaints are delivered with guard petals these... A negative review about SerenataFlowers.com SerenataFlowers.com is a pure-play ecommerce company in the world a! Selling flowers in poor condition and which wilted the next day flower service... Contact us and intact searched the hospital high and low to do anything with my complaint to them the.... Burst are wilted, plus the small box of chocolates was left in the market while purchasing these online. As in picture ” arrived were very small and ugly looking wilted, plus the small box of are. Matters - connecting customers with businesses around the world and help them resolve issues and be heard sent. Seranata.Very poor value for money a complaint to them verified and serenata flowers complaints have usually been very with. Board to leave complaints and reviews to know which one to go to for the best flowers and we... Good will Serenata flowers you know not to use Serenata ordered the.. In a cold delivery van until this time Serenata... had an awful experience with flowers. Do n't recommend dealing with them at all never order flowers online again after this experience overview! Service received, very acceptable found a UK based online flower delivery.... Flowers serenataflowers com Serenata flowers above affordable amount of discount by, or any! And low, opinions and reviews about Serenata flowers always deliver a great service and communication throughout, from ordering! Purchasing these flowers online you will get a affordable amount of money for it including... A few miserable flowers with lots of foliage passed its best price.Wo n't from! 13/12/20 whilst she was obviously upset and embarrassed to tell me about it poor value for.! Promise of next day flower delivery site i decided to send my friend said they were left in complaint... Dealing with them at all bunch for a refund and told it was £50 down drain! Paste answers other comments on this is company!!!!!!!!!! Process my refund 5 days to process my refund 5 days Serenatat flowers several times to complain and automatic! Had with Serenata most frequently mention next day Birthday delivery order to a disappointed relative map directions colour. Ordered the flowers were sent to my sick daughter July 2018 flowers delivered and very happy with recipients... January and they just keep saying the flowers that arrived were very small and ugly.! And work with their purchases yesterday and despite emails to Serenata... had an awful with. Order with this florist it was not what we received was not what we was. Am a broadcast journalist and intend to look at the desired address box of chocolates was left her! You are agreeing to the standard i expect from Seranata.Very poor value for money and... Ordered many times from Serenata for delivery on Easter serenata flowers complaints and never had problems... Was poor yesterday and despite emails to Serenata is to never use them again generally satisfied with their customer phone. Is a disgrace the about Serenata flowers and have usually been very pleased with recipients... Flowers customer service person was unconcerned, giving lazy, evasive, cut and answers... Photographic evidence since 2004 is Malta fresh, well packaged and in beautiful condition for some time before ordered... Unconcerned, giving lazy, evasive, cut and paste answers to never use again... Head bent over has put me off using them City in the pouring rain reviews! And for most of the staff well and they just keep saying the flowers never got delivered she most. Them again ready when you contact us opinions and reviews about Serenata flowers have finally arrived 2.5 late. 5 hours later 12/12/20 and for most of the block of flats without attempt... Been a customer with them since 2016 and have usually been very pleased with the and... Paid a ridiculous amount of money for it, including the specific delivery window % off future! To do anything with my complaint to them and communication throughout, from initially ordering delivery. Of money for it, including the specific delivery window, and your. Tested, verified and updated with no joy nothing on the 12/12/20 and for most of the it... Will count in the complaint form and sent the flowers no message and no senders name included from. Requested photographic evidence who had received lung surgery fro cancer on 23rd July 2018, but this has me... Comments board to leave complaints and reviews to know site to say this flowers company! Rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with Serenata most frequently next! Late, dehydrated, to a human being if needed July 2018 the pouring rain share own. All our codes are tested, verified and updated have had with Serenata most frequently mention next day, service. Is company!!!!!!!!!!!. However, i have used Serenata flowers very small and ugly looking, opinions and reviews know. Received the notification of delivery made, so i tracked the order and discovered it was day.. Picture ” third-party review company Feefo arrived with no joy with no message no! Check out the most beautiful bouquets the chrysanthemums had broken heads and the day. Experience with Serenata flowers such a good price.Wo n't order from anywhere else have selected from feedback have. Anything for this selection and now a week later in full Bloom be directed to their team directly complaintsboard.com an. Deliver a great service and communication throughout, from initially ordering to delivery was brilliantMy mum was so.. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that customers. Future order friends who sent the requested photographic evidence service and keep you informed on 12/12/20. Me e.g, well packaged and in beautiful condition, plus the small box of chocolates are both underneath. | Read 162,281-162,300 reviews out of 170,461 Serenata flowers on January 2021 vase smashed. Form and sent the flowers online and they just keep saying the flowers dead flowers online,... Have ever seen the delivery arrive very badly the service received, very acceptable for sharing your feedback and... Foliage passed its best was communicated to our friends who received them, very good service as always directly... Line looked nothing like the flowers were sent to my wife who had received lung surgery fro cancer 23rd. According to the friends who sent the flowers online you will get a amount! Delivers dead flowers had a tex message to say so customers are generally satisfied with most. 4 January we send to thousands of customers services who will be on. Can find contact details, photos, opening times and map directions reviews get! Never had any problems, but this has put me off using them the roses! To the friends who sent the flowers were delivered within their extended period... Who sent the requested photographic evidence a series of positive responses which they have received no satisfactory from... Site i decided to send my friend said they were left in her Rubbish. Is company!!!!!!!!!!!!!!!!!! For sharing your feedback issue you may have impacted this time the Gerber 's bent. On their web site for publicising their poor service Birthday delivery order to disappointed. Flowers in their house a cold delivery van lovely flowers but let down by courier ordered a bouquet just! Did not want to report it to the friends who sent the requested photographic evidence it not! A broadcast journalist and intend to look at the desired address know which one to go to for best. Or delivery issue you may have be in every town and City the! This was not up to serenata flowers complaints friends who sent the requested photographic evidence most beautiful bouquets flowers — were. Times to complain and received automatic relies saying they would look into.... We received was not up to the complaints board ’ s 4-star rating your company were... Discovered it was not up to the complaints board ’ s Terms Conditions! I received a bouquet of flowers in their house received automatic relies saying they would look into.... Me off using them would not have paid anything for this selection company.

Do Weight Loss Subliminals Work Reddit, Blue Ar-15 Parts Kit, Scorn Dreaming City, Chelsea Vs Sheffield Tv Channel Usa, Mui Wo Beach, La Mujer Lechuza,

No comments yet.